Everything you want to know about Isoteak
What is the color option? Is there a material with white stripes?
The standard warehouse program is classic teak color, light-color, and gray color with black stripes. Material with white stripes is available; please check with our specialists for availability of this material in stock. For large orders, we can manufacture any combination according to your request.
You can see photos of color samples in the document Isoteak synthetic teak specification
What is the Isoteak profile width and thickness?
Isoteak decking is 5 mm thick, wide of triple plank is 150 mm. For further information, please check the document Isoteak synthetic teak specification
Does the price of the material include adhesive for gluing panels to the deck?
No, sealant adhesive for installation is not included in the price of the material and must be ordered separately. Rolled materials come with adhesive for bonding profiles together.
Do you have ready-made templates for boats?
We have many templates from different boats, but we work with templates specifically for your boat, as there are almost always differences in configuration, versions, etc. Therefore, if you want to order a set of artificial teak panels that are well suited to your boat, you will need to send us your templates. Thank you for your understanding.
Are there any standard panels in stock?
As a rule, we manufacture standard panels within one day, so we do not need to keep them in stock.
What are my payment options?
At the moment, payment can be made to our bank account. You will find the details in the proforma for your order or on the contact page .
How long does it take to prepare my order for shipment?
We usually process orders within three to five working days. Order preparation times depend on the type of product and availability in stock.
When ordering ready-to-install panels based on your templates, our specialist will specify the manufacturing time.
If you would like to check the availability of materials in stock or need more accurate information on shipping times, please contact us via WhatsApp, phone or email.
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
If you have not received a letter with a tracking number, please do not hesitate to contact us via WhatsApp, telephone or email.
What is your Refund & Exchange Policy?
Custom-made products are not eligible for return or replacement, except in cases of defect. However, you may return rolls of material, accessories, and adhesives within 15 days, provided that the packaging is completely intact. Returned items must be in the exact same condition as they were received.
Please contact our specialist for more information. Thank you!
How do I cancel or change my order?
If you have placed an order in the online store and have not yet paid for it, you can always change its status to ‘Cancelled’.
If you want to change your online order and have not yet made a payment, simply create a new order and cancel the previous one.
In all other cases, please contact our specialists via WhatsApp, telephone or email.
Why might my order be delayed?
In the product descriptions, we always indicate if the delivery time for a specific product may be longer than usual. This message, ‘ATTENTION, DELIVERY TIME MAY BE EXTENDED. CHECK THE DELIVERY TIME BEFORE ORDERING,’ is located directly above the ‘ADD to CART’ button. Please pay attention to these messages. Thank you for your understanding.
Do you offer free shipping?
Yes, we offer free shipping to all EU countries, except for some island territories (Canary Islands, Malta, Cyprus, Crete etc.). Shipping to the Balearic Islands, Sardinia, Corsica, and Sicily may also be free. Delivery to the UK, US, Switzerland, and countries outside the European Union is always charged.
Free delivery is available for the following orders:
– Orders over €450;
– Orders placed in the online shop for standard panels, roll materials and accessories;
Free delivery does not apply to custom orders and panels made to order, as well as wholesale deliveries.
How long does the delivery take?
Delivery times depend on the destination country. In most EU countries, orders are delivered within 5 working days after shipment from our warehouse.
In some EU countries, the UK, and island territories, delivery times may be slightly longer.
Delivery to countries other than those listed above usually takes 7 to 14 working days. Express delivery within 3 working days is also available for the USA (excluding customs clearance).
Do you ship to US / Canada?
Yes, we deliver orders to the United States and Canada, as well as to other countries around the world using DHL.
Does the delivery cost include customs clearance and duties?
No, customs duties and fees are not included in the order or delivery price. As a rule, we ship orders via a transport company that handles customs clearance, but you are responsible for paying your country’s customs duties separately.
No customs clearance is required for all EU countries, except for territories with a special tax regime (e.g. the Canary Islands or Malta).
Will I be able to install artificial teak panels myself?
Of course, this is possible and, as a rule, does not present any particular difficulties. To view the installation process, please refer to our videos and instructions described in the Installation and DIY-tutorials sections and subscribe to our YouTube channel . Before installation, we recommend reading our recommendations in the Installation Instructions .
What adhesive can be used for gluing panels to the deck?
The answer will be coming soon!
How to cleaning synthetic teak deck?
The answer will be coming soon!
