1. WHAT YOU CAN EXPECT FROM READING THE PRIVACY POLICIES
2. DATA PROTECTION – WHAT YOU NEED TO KNOW WHEN USING OUR WEBSITE
Who we are, data manager and processor:
You can find information about the web site manager by following the link: https://isoteak.com/contacts/
These privacy policies cover the following website https://ISOTEAK.com (hereinafter referred to as “the Website”)
How we are controlled:
In Slovenia, the protection of personal data is regulated by Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General GDPR Regulation) and the Personal Data Protection Act (Official Gazette RS, No. 86/2004, 113/2005, 51/2007, 67/2007) (hereinafter the relevant legislation).
Customer Contact Centers:
If you would like to be contacted regarding an issue regarding Isoteak.si, contact information is available from the following website: https://isoteak.com/contacts/
3. WHICH INFORMATION WE COLLECT FROM THE WEBSITE AND WHICH INFORMATION WE OBTAIN FROM OTHER SOURCES.
The purpose of the website is primarily to serve as an information portal to help you understand our products and services. We also offer a number of website features that collect information you provide us when you want us to notify you, add to your list, events or experiences, or when you buy products, or book or order services.
The main way of collecting information on our web pages is:
(a) when you visit, use, or interact with our Website, such as following the steps to order or use the services available online, where you can find more information about an event or experience, or where you order any other information;
(b) when you enter Personalized Web Sites and use our Website to connect with us as a place to ask for personalized alerts, you receive the information you wish to be notified;
(c) when you contact us (through the contact information available on our websites) or send us a letter.
Information may also be obtained from other sources, for example:
(b) Marketing Data: Your contact information, marketing choices or other information may be exchanged with us by retailers or our other partners as third parties on a reasonable notice and in accordance with applicable data protection law. You have the right to request that we not use your personal information for marketing purposes.
(c) Personal information that we may receive directly
We receive information from you when you provide it to us while using our site, for example, when you enter information into web forms or data fields on our sites. We may also obtain information from you in other ways online, for example by posting comments on our social networking pages. This information will be visible to you and may include your name and contact information (eg email address, home address and telephone / mobile number).
4. HOW WE USE YOUR PERSONAL DATA.
We use personal information to manage information and service inquiries and responses to them, to understand the use of the service to make our products and services (including our online services) as efficient as possible.
The main uses of your personal information and the legal basis relied on are:
|Activity:||Relevant legal bases:|
|Maintaining and supporting the use of the Website
Where you use an online service that is governed by the Online Terms and Conditions (such as shopping online or participating in sweepstakes or competitions), we and our third-party approved third parties will process data in a variety of ways that support our online services. This may include e.g. the following activities: authentication, any control over fraud and authentication, delivery of the service, administration of sweepstakes, competitions, membership offers, surveys and other promotional activities, any relevant payment procedures and takeover activities, customer support and any current communication about the service. We can also strive to improve our services by enhancing our internal processes through the use of user experience. For example,
|Mandatory for the contract
Legitimate interests in providing effective online services
Where personal information is required to enter into a contractual relationship, we will inform you where the information is required. Failure to provide us with information may include our inability to continue providing the requested service.
|Manage your requests
We will process the information while managing your requests on or through our web pages (eg when you ask for brochures, enter the “ Subscribe to news and discounts ” section or enter your information in the data form or data box on the web site).
We will also process data while providing and maintaining personalized online experiences.
|Legitimate interests in providing effective online services.|
|Enhancing the online experience
Where to fill out the data fields in advance to improve and simplify your online experience.
|Legitimate interests in enhancing, simplifying and streamlining the online experience|
For internal research, development, analytical, analytical and reporting purposes, forecasting trends or capabilities, developing new features, products or services, or recording compliance with regulatory requirements.
|Legitimate interests in evaluating and improving performance, managing compliance, monitoring trends and developing new products.|
The remaining marketing activities will be conducted in a manner that is judged on the basis of legitimate interests.
E.g. where we conduct custom marketing communications or send targeted marketing messages by mail or via social networks and other third party platforms; and in providing information to existing customers about similar products and services. In order to improve the services we provide on our sites, we may from time to time request you to participate in a survey. You can decide whether to participate. We will design profiles, research and analytics activities to inform our marketing strategies, to better understand our customers and visitors; to support our online advertising and to improve the online information, functionality and services we provide.
Note: Where we collect your personal information with consent, you may at any time withdraw our consent to our use of your information in any of these ways.
Please see Revocation of consent in Chapter 7 below for further information.
(This right does not affect the lawfulness of processing carried out on the basis of consent prior to its revocation.)
Legitimate interests for direct marketing purposes
|Record keeping and general administration
To maintain our records, manage and maintain our Website, support your inquiries and for internal operations and administrative purposes (this will include, for example, troubleshooting, testing, supporting our audit requirements and responding to your queries, including data protection rights that you would highlight).
|Legitimate interests in maintaining appropriate website, records and administration services|
|Network and information security
To maintain our network and information security so that we take reasonable steps to protect your information from loss or damage, theft or unauthorized access. And to maintain appropriate server locations (for example, we can partner with third parties to use cloud services appropriately).
|Legitimate interests appropriate to ensure network and information security|
|Business acquisitions and disposals
Any information that needs to be processed in the context of business acquisitions and disposals
|Legitimate business interests
|Manage the requirements of laws and regulations
To manage the requirements of laws and regulations, to respect or defend legal rights, or to prevent / detect crime (including, where required, by state authorities – Information Commissioner of the Republic of Slovenia, law enforcement agencies such as the police, or any other competent state organ.
|Legitimate interests in compliance with law and regulation, including responding to regulators
If you are given urgent safety or product recall notices.
5. WITH WHICH WE EXCHANGE PERSONAL DATA
We may share your personal information with:
- with our network of authorized dealers and retailers, where appropriate, so that we can meet the requirements for goods, services, etc., and for evaluation and training, to increase the quality of the services you receive when in contact with our retail network;
- if we have a duty to disclose or share your personal information in order to comply with the requirements of laws and regulations, or to enforce these rules or investigate actual or suspected violations.
6. INFORMATION ON INTERNATIONAL DATA TRANSFERS.
The ISOTEAK.COM website uses servers hosted in Slovenia. We do not share online personal information with other companies outside or within the EU.
7. HOW LONG DO WE HOLD PERSONAL DATA.
We will retain your personal information for as long as necessary to provide you with the products and services you have ordered. We may also suspend them for our legal obligations, for answering questions and resolving disputes, for pursuing our legitimate interests and for exercising our rights.
The criteria by which we determine retention periods include the following: information we have provided to you about retention periods on our website or in online terms. We will also apply criteria such as currently applicable contractual provisions, statutory limitation periods, applicable regulatory requirements and industry standards.
8. YOUR DATA PROTECTION RIGHTS.
You have the rights regarding your personal information, including the following: withdrawal of consent where you have given it, to be informed and accessed of your personal data, to correct or supplement inaccurate data and, in certain circumstances, to restrict, request for deletion, objection to processing or the transferability of your personal information to another organization.
We strive to provide the best levels of customer service. If you need or want to contact us for any reason regarding your data protection rights, please contact: info @ isoteak.com
If you are dissatisfied, you also have the right to complain to the Information Commissioner’s Office of the Republic of Slovenia.
9. LINKS TO OTHER WEBSITES
10. ENSURING THE SECURITY OF YOUR DATA
We will take all reasonable steps to ensure the safe handling of your information and compliance with these privacy policies. Unfortunately, uploading information online is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted online; all transfers are at your own risk. We will store your information in a secure environment protected by a combination of physical and technical measures, such as encryption technologies or authentication systems to prevent loss, misuse, alteration, disclosure, destruction, theft or unauthorized access.